The 5th edition of the O2C Process Optimization Conference will take place on 21-22 April 2026 in Budapest as part of the SSC/GBS FEST, a 5-in-1 conference by Connect Minds.
All details about the FEST and the 5-in-1 concept here (click on the logo below for more info)
No B.S., open talks – 2-day event for twice the content and the fun!
Mix and match the sessions to make the best out of the event
To share experiences on how to optimize your O2C processes
Meet up with GBS/SSC practitioners sharing the same challenges
Opening & closing sessions common to SSC/GBS FEST, 8 O2C-focused presentations, 1 round-tables discussions sessions, build your experience: 1 ticket / 5 possibilites
Topics to be discussed
COMMON TO ALL SSC/GBS FEST CONFERENCES:
“Let’s be real!” – Bold statements opening panel
AI CASE-STUDY LAB – Proper AI applications in SSC/GBS environment and debate
O2C-FOCUSED SESSIONS:
Full-on upgrade at every level: Skills, roles and careers in an O2C function constantly evolving towards
global responsibilities
Should we be going after the full O2C scope – or what activities are better off to stay within business?
Master data accuracy, customer onboarding and why O2C should revise its basics on the way to business
excellence and automation readiness
What’s behind AI and automation at large and does it work as promised when applied to O2C processes
in SSC/GBS environment
Adressing frictions between finance and sales: How to deal with business needs vs. financial risk in
credit management?
Standardization ambitions vs local realities: Globalization one step at a time
End-to-end billing ownership: How absorbing activities from account managers can ultimately improve
debt query and credit notes reduction
Rethinking O2C KPIs, SLAs and performance management in SSC/GBS environment
100% of corporate speakers with the highest level of seniority in the SSC/GBS arena, gathering to share their experience and network with like-minded professionals wishing to shape the future of the industry in the region!
Payment available by bank transfer or credit card*.
Countdown before the last early-bird expires:
"Pick & choose" - included in your ticket price:
"ALL INCLUSIVE" - included in your ticket price:
*Credit card payment with VISA, Master Card or AmEx ONLY – Contact us for more information.
**Ticket prices are for SSC/GBS employees only – tickets for consultants, vendors, solutions providers are available here).
***IMPORTANT: Rates indicated above are exclusive of 27% VAT that will be added to your purchase upon payment.
By selecting a ticket and proceeding with the registration, you agree with our privacy policy and you accept our terms and conditions.
Crowne Plaza Hotel by IHG
Budapest (Hungary)
21-22 April 2026
contact@connect-minds.com / +36 70 908 7886
Partnering with the O2C Process Optimization 1-day Conference represents an ideal opportunity to discuss challenges, objectives and aspirations of the key players in the region.
The event is aimed at “connecting minds” to do business, increase efficiency and ultimately, improve productivity and quality of service delivery.
So why not associating your brand with the only conference focusing exclusively on SSCs’ O2C operations strategies in the region?
Get in touch with us to find out more about tailored packages and how to: