The 4th edition of the O2C Process Optimization Conference will take place on 18-19 November 2025 in Warsaw as part of the inaugural SSC/GBS FEST, a 5-in-1 conference by Connect Minds.
No B.S., open talks – 2-day event for twice the content and the fun!
Mix and match the sessions to make the best out of the event
To share experiences on how to optimize your O2C processes
Meet up with GBS/SSC practitioners sharing the same challenges
Opening & closing sessions common to SSC/GBS FEST, 6 O2C-focused presentations, 2 round-tables discussions sessions, build your experience: 1 ticket / 5 possibilites
Topics to be discussed
COMMON TO ALL SSC/GBS FEST CONFERENCES:
“Let’s be real!” – Bald statements opening panel
No B.S., nothing but the truth – Surfing the hype while managing expectations: Concrete applications and realistic timeline for AI as a strategic value creator
AI CASE-STUDY LAB – Proper AI applications in SSC/GBS environment and debate
O2C-FOCUSED SESSIONS:
End-to-end process ownership, GPO, governance: A look at the possible evolution of O2C departments
Sky-rocketing automation cost, shady RoI, distrust from the top, what to prioritize… lessons learnt before jumping into AI
Are we losing the battle for talents in the “extended scope” of O2C?
Cash collection optimization in a shaky global economy and cost reduction through increased centralization and standardization of AR operations
Leveraging on skills and capabilities to redesign credit management policies
Dispute resolution – Is there such a thing as a quick fix to fasten processes and improve satisfaction results
100% of corporate speakers with the highest level of seniority in the SSC/GBS arena, gathering to share their experience and network with like-minded professionals wishing to shape the future of the industry in the region!
Payment available by bank transfer or credit card*.
Countdown before the end of the last early-bird price:
"Pick & choose" - included in your ticket price:
"Pick & choose" - included in your ticket price:
"Pick & choose" - included in your ticket price:
*Credit card payment with VISA, Master Card or AmEx ONLY – Contact us for more information.
**Ticket prices are for SSC/GBS employees only – tickets for consultants, vendors, solutions providers are available here).
***IMPORTANT: Rates indicated above are exclusive of 23% VAT that will be added to your purchase upon payment.
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DoubleTree by Hilton Hotel & Conference Center
Warsaw (Poland)
18-19 November 2025
contact@connect-minds.com / +36 70 908 7886
Partnering with the O2C Process Optimization 1-day Conference represents an ideal opportunity to discuss challenges, objectives and aspirations of the key players in the region.
The event is aimed at “connecting minds” to do business, increase efficiency and ultimately, improve productivity and quality of service delivery.
So why not associating your brand with the only conference focusing exclusively on SSCs’ O2C operations strategies in the region?
Get in touch with us to find out more about tailored packages and how to: